News Alert: How should you demonstrate your clients' serviceability?

Meet the team

1300 817 662

Meet the team

QED Risk Services has a proven ability to break the most complex or routine tasks down into their smallest parts so that the parts can be laid out in a logical, ordered fashion.

Whatever the need, QED Risk Services can provide the procedural documentation that will not only educate your staff, but will also help third party stakeholders (eg government departments) to understand how you go about meeting your obligations.

Greg Ashe

Greg Ashe


In 2009, Greg Ashe, QED Risk Services Director, saw a need to assist brokers in meeting all of their NCCP General Conduct Obligations and started the business to do this.
Before QED Risk Services, Greg had spent the past 10 years working in risk management, primarily in financial services in Australia and the UK, and was Head of Compliance for Citgroup's Retail Group in the UK. Greg also has worked for ASIC's sister regulator, APRA, and fully understands how to navigate in the world of regulation. He has also been involved in healthcare, mining, the public sector, property and real estate, tourism and e-commerce.

Kathy Ashe

Kathy Ashe

Business Development Manager

Kathy Ashe has worked in business development for over 20 years and the breadth of her experience spreads from her time as Business Development Director for American Express in Western Europe to her more recent work coaching local, small business owners in Brisbane, Australia. She has been involved in telecommunications, healthcare and finance.

Kellie Ross

Kellie Ross

Office Manager & Operations

Kellie Ross has extensive experience in superannuation and retirements products working for large organisation for over 20 years, including Tower and SunSuper.  Kellie is an amazing organiser and team leader.  Kellie manages the business' workflow overseeing QED's Australian Credit Licence documentation and applications for clients and is the first point of call for brokers.


Peter Blackford

Compliance Consultant - Licensing

Peter joined WED's roster of Australian Credit Licensing experts in 2017. Peter's role is to be a key contact within the business to provide clients with assistance in obtaining their ACLs and developing all necessary policy documents for businesses' compliance needs.

Peter has brought a wealth of experience with him to the QED team, including previously working in financial planning at Westpac as well as in a regulatory environment at the Australian Tax Office.

Karen Mitchell

Karen Mitchell

Client Care Specialist

Karen joined the QED team in 2013 as Client Care Specialist for QED CompliFast. Karen's role is to coach clients on how to use QED CompliFast effectively in their business. Karen also conducts compliance reviews for Queensland clients.

Karen has had a long and varied career in human resources, coaching, management consulting, project management and technical drawing.  Her broad range of skills has allowed her to develop an expertise in NCCP quickly and she adds real value to our clients.

Jayne Coppins

Jayne Coppins

Complifast Solutions Manager

Jayne recently joined the QED team as Client Care-Compliance Specialist for QED CompliFast. Jayne's role is to coach clients on how to use QED CompliFast effectively in their business and to assist QED CompliFast Credit Rep clients understand their obligations to their Licensee. Jayne also helps match and customise QED Complifast  to provide the best version for your business.

Jayne has had a varied career in owning her own small business to working for logistics and high-tech companies. Jayne's passion is client service and she goes the extra mile to ensure clients have what they need, and Jayne has a good eye for detail - essential for compliance!



Liam Brown

Compliance Consultant

Liam has joined the QED team as part of our expanding team of NCCP compliance experts. Liam's role within QED is to provide QED Complifast support by coaching Licensees on how to use the system to easily fulfill their obligations, as well as providing compliance advice to QED's own Credit Representatives under QED Credit Services.

Liam has brought his experience working for BT Financial Group to the team, where he provided compliance and customer service solutions for superannuation and insurance.


Bobby Woon

Compliance Consultant

Bobby joined the QED team in 2013. He conducts compliance reviews for NSW and ACT brokers and is responsible for compliance of QED Credit Services' credit representatives. Bobby has a financial planning background and has been in technical and compliance roles. He also advised Advisers with NAB.

Bobby has quickly become an expert in NCCP, and particularly, how the principles of the legalisation can be embedded in brokers' businesses easily.

Paul Schultz

Paul Schultz

Compliance Consultant

Paul has been in banking and finance all his career. He commenced dealing with brokers in the mid 90s in Melbourne. Working with Advance Bank without branches, he quickly learnt brokers give you distribution. After leaving St George Paul had a one year contract with Bankwest, around the time Banks started preparing for NCCP. After Bankwest he joined QED and worked with many Victorian brokers, assisting them obtain their Australian Credit licence.

Now back with QED he conducts compliance reviews with our clients in Victoria and SA, and sales and support for QED CompliFast and QED CompliFastReps.

Lynne Ferguson

Lynne Ferguson


PA & Admin Support

Lynne joined the QED team back in 2010 and has been instrumental to the company's growth. Lynne has a strong administration background and continually works on systems.


What our clients say

"Greg & the team, Just a quick note to thank you for your on-going support and in particular most recently as I undertook an audit by ASIC. As a 'one man band' it is very confronting and having your support made this process far less stressful. I would have little hesitation in recommending your services to other ACL holders."
Joshua Swift
Swift Finance Solutions

"Having been referred to QED Risk Services by a client, I already had high expectations. In the end, the service provided by all the staff at QED Risk totally exceeded my already high expectations. I would not hesitate to recommend their services and moving forward, I personally will continue to use their services for my compliance requirements."
Alan Lishman
Auto Approve

"We requested help with formatting a borrowing power capacity calculator. We're a fan of QED's serviceability calculator and from this we've devised other calculators in our website. I like the fact I can pick up the phone and ring QED with any problem and it's solved straight away. Prompt service and all with a smile."
Frank Zelasko
Singh Finance, NSW

"Thanks so much for forwarding these (broker tools).Thanks again for your input and support...much appreciated."
H. W.
Broker, Tasmania

"I'm extremely pleased and grateful for the work that QED Risk Services provided for my ASIC Credit License. The stress, worry and paperwork were eliminated and we just had to wait on ASIC for the Approval, which was quicker than expected in the end. Thanks to all in the Team at QED!"
James Clark
Fish4Loans Pty Ltd

"We have recently upgraded our Credit Status from Credit Representative to an Australian Credit Licence holder.
We were initially hesitant to do so due to the fear of the Voluminous Paper Work, Compliance and General Bureaucracy of The Whole Process until QED were recommended to us. We have now been granted our ACL and the Whole Process conducted by QED and all their staff has been faultless. We were able to continue to concentrate on our business throughout the process and QED ensured a seamless transition from start to finish.

They have modelled our Compliance Procedures to reflect how we do business and QED will stay on board to ensure we are always compliant and meet our obligations day to day and in our Annual reporting.

I highly recommend QED just as they were highly recommended to me."
Kelvin Smith
Smith Finance Group

"CompliFast is great! As a one-man band with no business partners or support staff it keeps me accountable and gives me time to work on the business. CompliFast is a friendly reminder that you need to spend adequate time working on the business as much as in the business!"
Kris Esposito
Dynamic Loans

"A BIG thanks to QED for having the foresight to suggest that we pursue an ACL application despite not having an RM with the 'standard' background. We had spoken to other similar firms and had been told we wouldn't be able to apply. So you certainly earned the business with your broader understanding of what can be done."
Michael Saunders
Nexus Private Home Loans

"I cannot express my thanks enough for all the effort that QED placed into my ACL application & I am so thankful that I found your company when comparing so many different organisations that propose to offer a similar service.

My initial plan was to complete the ACL process on my own, however after countless hours of research it was proving to be a very difficult task, especially when trying to handle all of the other aspects involved in establishing a new company.

From day one I was comforted with the level of confidence, professionalism and expertise that your whole team demonstrated with this process.

QED literally made the process too easy and it was MUCH faster then advised, I am still shocked with how quickly the process was expedited.

I would have absolutely no hesitation in recommending QED Risk Services to anyone in the financial services industry.

I look forward to working with QED for ongoing compliance support & training."
Nick Ivers
Cyber Finance Pty Ltd

"You know what I like about your company? 1 - The fact that you communicate so clearly; 2 - that you are truly a leader - you had no reason to write this, yet you took it upon yourselves to provide thoughts and ideas without any need for a reward - which places you in a position of providing more relevance that virtually any other provider in the market - aggregators included; 3 - The thought that goes into your comments shows that it has been considered. Please keep up the good work"
Troy McErvale
Freedom Home Loans

"What some MFAA Broker Members had to say after a QED Compliance Presentation:

'Real-world advice that is factual and relevant to the job'
'Very practical advice'
'I'm a new broker so helped me to better understand my obligations'
'It was easy to follow and had good relevant content'
'Cut through the information to give us the necessary details succinctly'
'Clarification around the much misconstrued aspects of compliance and regulatory requirements'

Just some of the great feedback received when QED helped to share its knowledge with the broker community."
MFAA Broker Members




Keep in contact

1300 817 662
PO Box 5178 Brendale QLD 4500